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It's important to us that you are satisfied with the outcome of your complaint.
If the complaint has not been resolved to your satisfaction, you may refer it to the Sanlam Arbitrator, an impartial authority who investigates complaints objectively, and settles disagreements between dissatisfied clients and Glacier or other subsidiaries of Sanlam.
If your complaint was still not resolved to your satisfaction, you may refer to the Complaints Brochure for the details of the relevant external ombudsman:
